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Strategy and Operations Consulting

Helping companies transform the way they work, serve customers and deliver results.

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Please describe the challenge you wish to tackle or question you have about the services The DRM Group provides?

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Transformation Programs: Organization, Process, Culture, Turnaround
Operational Excellence / Effectiveness
Lean / Lean Six Sigma
Value Stream Design and Execution
Innovation: Building Cultures, Capacity and Capabilities for Innovation
Design for Growth & Leveraging Scale
Design Thinking: Application or Product Development, Sales & Service Delivery
Leadership Coaching and Training
Acquisition Integration: Customer Centered Design
Service Centers: Effectiveness, Customer Experience, Associate Satisfaction / Retention

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