Dave Messinger
Seasoned management consultant with a significant track record serving leading companies solving critical performance challenges, including 15 years while with FTI Consulting, Inc., McKinsey & Co. and Booz & Co. (Strategy&).
Extensive operational, hands-on experience working alongside CFOs, COOs, CIOS and General Counsels, and a passion for large-scale transformation programs that drive bottom-line cost reduction and top-line growth.
Strong track record of transformation impact driving operational performance, digital automation, design thinking, customer journeys, change management and lean/six sigma.
Extensive experience working across functional areas, influencing and aligning senior executives with vastly different styles and concerns and leading cross functional teams
Industries:
Financial Services: consumer and commercial insurance, retail and commercial banking and lending, wealth management, digital transformation, consumer and brokerage investing and trading, payment networks and risk/compliance.
Consumer Products: Consumer Packages Goods manufacturing and retail
Professional Services: Management Consulting, Innovation and Legal Firms
Functional Experience:
Operations: service centers, commercial lending, claims, underwriting, service centers, in house and outsourced/offshore operations
Corporate Functions: Legal Affairs (Corporate and Litigation), Compliance, Regulatory Management and Response, Human Resources, Talent Acquisition, Procurement, Third Party Risk Management, Finance & Accounting
Technology: Robotics, Application Development and Maintenance, infrastructure, digital transformations, digital customer/client experience design
Marketing and Sales: Strategic accounts, Centralized and branch operations, Campaign Management, Promotion Effectiveness, innovation accelerators
Selected Results:
✔ Financial Service Operations productivity increases ranging from 20% to 70%
✔ Service to Sales growth by over 30% (asset gathering and product cross-sell
✔ Digital innovation partner on-boarding reduction from 24–36 weeks to 4 weeks
✔ Call Center employee productivity up 20% to 40% and turnover under 15%
✔ Global Legal restructuring reducing costs by 30%
✔ National brokerage account opening cycle time cut in half
✔ Technology project delivery gains of 25% to 50%
✔ Client / Customer satisfaction boosts of 10% to 30%
✔ Reduced global legal costs by 30%